| MPGA is committed to providing you with the highest levels of customer
service. This statement, called "Protecting Your Privacy
Online", sets out important information about privacy protections
which we extend to your personal information. It relates to
personal information that you provide to us through our websites
(eg. when you subscribe to our services online).
How we collect personal information?
How we use your personal
information?
Personal information
collected from our websites?
Other information?
When we disclose your
personal information?
Help us to ensure
we hold accurate information?
You can access your
personal information?
Security of your information?
Childrens’
privacy?
What else you should
know about privacy?
How to contact us?
How we collect personal information
MPGA collects personal information in a number of ways, including:
-
directly
from you, such as when you enter your personal details on
our websites (eg during registration
or application for products and services), when you provide
information by phone or in documents such as an application
form;
-
from
third parties such as our related companies, credit reporting
agencies or your representatives;
-
from
publicly available sources of information;
-
from
the organizations identified below under "When we disclose
your personal information";
-
from
our own records of how you use your MPGA services: or
-
when
legally required to do so.
How we use your personal information
Your personal information may be used to:
-
identify
you and to assist you to subscribe to our website services
more easily;
-
provide
the services you require;
-
administer
and manage those services, including charging, billing and
collecting debts;
-
gain
an understanding of your information and communication needs
in order for us to provide you with better, more personalized
services that are tailored to your needs;
-
inform
you of ways the services provided to you could be improved;
-
conduct
appropriate checks for credit-worthiness and for fraud;
-
research
and develop our services;
-
maintain
and develop our business systems and infrastructure, including
testing and upgrading of these systems;
Your personal information is also collected to promote and market to
you other services which we consider may be of interest to you.
Before we do so, we will provide you with an opportunity to
give us permission to send you marketing or promotional material
(such as promotional email offers), via an opt-in mechanism.
That is, we will send you such material only if you elect to
receive it or if it is provided to you in response to your request.
You may also notify us at any time that you do not wish to receive
marketing or promotional material by using the Contact Us (hq@mpgassociates.com) page to send your request via email
MPGA Website
MPGA provides a range of web-based services, either through a particular
division within MPGA or through our website. Most of these services
are provided on the MPGA.com web site.
The marketing information provided on our websites will be determined
by where you decide to visit on the site. Advertisements will
also be presented to you, but the placement of these is not
related specifically to any details we hold about you.
Personal information collected
from our websites
The types of personal information we collect from you will depend on
how you use our web sites. Such information may include your
name, date of birth, gender, current and previous addresses,
telephone/mobile phone number, email address, bank account or
credit card details, occupation, driver’s license number
and your MPGA username or password. We may also collect details
of your MPGA services (including their status) and your personal
interests.
If you choose not to provide personal information, we may not be able
to provide you with the services you require, or the level of
service on which we pride ourselves.
Other information
Our websites record other information as well. This information is
used to improve the structure and performance of those sites
to provide users with an improved service. Whenever a page is
requested from our web server, we record the time, date and
URL of the request, along with information on the browser software
that is being used.
MPGA uses “cookies”. Cookies are pieces of information
that a web site can transfer to an individual's computer hard
drive for record keeping. Cookies can make using our websites
easier by storing information about your preferences on a particular
website. This will enable you to take full advantage of the
services we offer. The use of cookies is an industry standard
and you'll find most major websites use them. Most Internet
browsers are pre-set to accept cookies. If you prefer not to
receive cookies, you can adjust your Internet browser to disable
cookies or to warn you when cookies are being used.
When we disclose your personal
information
For the purposes set out above (under “How we use your personal
information”) we may disclose your personal information
to organizations outside MPGA. Where appropriate, these disclosures
are subject to privacy and confidentiality protections. The
organizations to which we usually disclose information include:
-
outsourced
service providers who manage the services we provide to
you, including:
-
customer
enquiries;
-
mailing
systems;
-
billing
and debt-recovery functions;
-
information
technology services;
-
installation,
maintenance and repair services;
-
marketing,telemarketing
and door-knocking services;
-
market
research;
-
your
representatives (eg your authorized
representatives or legal advisers);
-
credit-reporting
and fraud-checking agencies;
-
Credit
providers for credit related purposes such as creditworthiness,
credit rating, credit provision and financing;
-
our
professional advisers, including our accountants, auditors
and lawyers;
-
government
and regulatory authorities and other organizations, as required
or authorized by law;
-
organizations
involved in:
-
other
telecommunication and information service providers; and
-
our
related companies.
Help us to ensure we hold
accurate information
MPGA takes all reasonable precautions to ensure that the personal information
we collect, use and disclose is accurate, complete and up-to-date.
However, the accuracy of the information we hold depends to
a large extent on the information you provide. That’s
why we recommend you:
You can easily edit or delete the personal information you provide
to us on our websites (unless it is mandatory information required
for your membership application), but to do so, you will need
to log in as a registered user, using your username and password.
If you wish to access or modify personal information which you have
provided via our websites, but cannot access that information
at our websites, please send an email using the Contact Us
page.
You can access your personal
information
You have a right to access your personal information, subject to some
exceptions allowed by law. If you would like to do so, please
let us know by sending an email using the Contact Us page. You
may be required to put your request in writing for security
reasons. MPGA reserves the right to charge a fee for searching
for and providing access to your information.
Security of your information
We take reasonable steps to ensure that your personal information is
stored securely. Transmissions sent to or from our websites
are routinely monitored for quality control and systems administration.
Unfortunately, no data transmission over the Internet can be
guaranteed to be 100% secure. While we strive to protect your
personal information from misuse, loss and unauthorized access,
we cannot guarantee the security of any information you transmit
to us or receive from our online products or services. These
activities are conducted at your own risk. Once we receive your
transmission, we make our best effort to ensure its security.
Credit card information is among the most important data we collect.
MPGA operates secure servers to minimise
the risk of unauthorised use of such
information. Credit card information that is transmitted via
our secure servers is encrypted in accordance with the highest
standards over the EFTPOS network. For obvious reasons, please
do not send credit card information through unsecured email.
Childrens’ privacy
Childrens’ privacy is very
important to us. We ask that children under the age of 18 have
a parent or guardian verify their membership application with
MPGA. While MPGA will make every reasonable effort to ensure
that children's privacy and other rights are not compromised,
it is ultimately the responsibility of parents to monitor their
children's Internet usage.
What else you should know
about privacy
Remember to close your browser when you have finished your user session.
This is to ensure that others cannot access your personal information
and correspondence if you share a computer with someone else
or are using a computer in a public place like a library or
Internet cafe. You as an individual are responsible for the
security of and access to your own computer.
Please be aware that whenever you voluntarily disclose personal information
over the Internet (for example: in discussion forums, via email,
or in chat sites) that this information can be collected and
used by others. In short, if you post personal information in
publicly accessible online forums, you may receive unsolicited
messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy
of your username and passwords and any account information.
Please be careful and responsible whenever you are using the
Internet and our websites.
How to contact us
If you have any questions in relation to privacy, please contact hq@mpgassociates.com
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